We are the energy and procurement experts who will support you in the delivery of the four cornerstones of an effective energy management strategy:
the “right price”
what you use
you have to
Fully managed supplier performance
A key part of the evaluation and award criteria on our energy supply frameworks is the customer service performance of the suppliers, and in their ability to meet our very high standards. We require our framework suppliers to report regularly on a range of Key Performance Indicators which measure their service in areas such as billing, query management and data provision.
This service includes having a dedicated team at the supplier, whose sole focus is supporting our customers and are put through a rigorous training programme before they join our team. In the event these standards are seen to slip below required levels, our active Supplier Relationship Management will escalate any resolution to the highest possible levels within the supplier organisation.
The energy contracts we make available to the suppliers via the frameworks are very desirable, we leverage this to the benefit of our Members and this means that your experience of an energy supplier via our frameworks is likely to be significantly enhanced versus a direct contract.Find Out More
Risk management services for flexible energy procurement
The ability to access flexible, risk managed energy purchasing arrangements is something which has become more widely available. Indeed estimates are that up to 80% of all energy purchased in the non-domestic market is via these arrangements.
It is critical, therefore, that your engagement with the wholesale energy markets via such a contract is carefully managed and employs a strategy which reflects your appetite for risk. A balance between “best price” and budget certainty is very difficult to achieve and it is easy to chase the promise of lowest price at the expense of a volatile unpredictable future energy bill.
Our risk management service is delivered via an experienced team who’ve operated in flexible energy purchasing in both public and private sectors and have refined the service over a number of years. Of course there is always the option to follow a different strategy, but the tools and benefits of buying as part of a large portfolio basket brings many benefits, not least the avoidance of the need to be consulted over every and any purchase or change in strategy.Find Out More