TEC expands Senior Leadership Team to support members’ evolving needs

TEC expands Senior Leadership Team to support members’ evolving needs

TEC has strengthened its Senior Leadership Team to deliver a greater range of products and services and enhance member experience. 

Steve Creighton, formerly Head of Member Services, has taken up the newly created role of Head of Commercial. Steve’s remit includes expanding the breadth of TEC’s products and services, managing suppliers and the development and execution of TEC Frameworks. 

Ian Swaine has been promoted to Head of Member Services. A former Members Services Advisor, Ian will lead on member engagement and satisfaction, ensuring that TEC can respond quickly to both emerging and urgent needs.  

Steve and Ian will work closely together with a shared purpose of providing an exceptional and enhanced member experience.  

Steve Creighton, Head of Commercial, said: “I am looking forward to the opportunity to help shape our services in line with the evolving energy market and members’ needs. New service development and deployment in the public sector takes considerable time and effort, so it is important that TEC can dedicate time and resources to this.“ 

“Growing TEC’s Senior Leadership Team will bring diversity of thought and a fresh perspective on many of the challenges the sector is currently facing. At the heart of these changes the member voice will retain prominence.“ 

Ian Swaine, Head of Member Services, said: “Having spent many years working closely with our members, I’ve seen first-hand the value that TEC can bring, and I’m excited to build on that experience in a leadership role.”  

“My ambition is to make Member Services even more proactive, strategic and member focused – anticipating needs rather than just responding to them.  A key priority will be ensuring that every member receives a consistently high level of service, while also creating greater opportunities for collaboration, engagement and sharing best practice across the membership.” 

If you have any questions about the changes to TEC’S SLT, please get in touch with your Member Services Advisor.