Complaints & Queries

Complaints & Queries

Complaints

Whilst we always aim to achieve the highest possible standards in all areas of our business, and particularly in dealing with our Members and non-members, there can occasionally be times when mistakes are made.

If you are in anyway dissatisfied with the service we have provided we would request that you contact us by telephone, letter or email (enquiries@tec.ac.uk) and we will provide you with an initial response within 3 working days.

• Energy Ombudsman can be used if a complaint has not been resolved after 8 weeks or if deadlock has been reached
• Energy Ombudsman is impartial and free to use
• Energy Ombudsman can be contacted in the following way:

• Name: Energy Ombudsman
• Website: https://www.energyombudsman.org/
• Email: enquiry@energyombudsman.org
• Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
• Post:

Energy Ombudsman
P.O. Box 966
Warrington, WA4 9DF